In the event of a claim, follow these helpful guidelines in reference to handling the claim:
- Evacuate aircraft in accordance with the procedures described in the Aircraft Flight Manual or your company’s Operations Manual.
- Inform local police, fire and rescue at the accident site of any passenger injuries and arrange for treatment.
- With police assistance, isolate and secure the scene. It is the operator’s responsibility to preserve the integrity of the site for investigators.
- Render emergency first aid to injured persons. Arrange for medical treatment, by a physician, for all passengers and crew whether they appear injured or not. Arrange for the physician’s report to be sent to your company.
- Observe anyone in the area at the time of the incident who may be an eyewitness. Try to obtain names and addresses so that they can be contacted later.
- Other than responding to emergency medical treatment inquiries, do not speak to anyone at the scene. You should have the opportunity to fully recover from shock and review the details of the event in a thoughtful manner and seek counsel from your company’s legal representative. Unless served with a subpoena, you are under no legal obligation to make a statement to any government official. However, a pilot must cooperate in producing aircraft documents, pilot’s license and medical certificate (14 CFR 61.3(h)), and blood alcohol tests (14 CFR 91.17(c)(d)).